Frequently Asked Questions
To obtain your new social security card you must mail your Social Security packet with your supporting documents. The packet includes a pre-filled envelope ready for you to mail to the Social Security Administration.
Once the documents are mailed you will receive your new SSN card and your supporting documents at the mailing address on file within 10-14 business days maximum.
Please note that you will first receive your new social security card and then you will receive your supporting documents a few days after.
The SS5 application must be submitted with specific, personal documentation. The SSA requires these documents to be originals or certified copies. Therefore, the documents cannot be sent electronically and must accompany the SS5 form whether applying in person or by mail.
You must mail the prepared application and the evidence documents to your local social security administration office to finalize the process. As a convenience, we also provide the exact address to mail your packet depending on your location.
Entering your race on the application is not mandatory. These race parameters are optional and we cannot hold information about your race within our database. You are also welcome to check the boxes yourself once you print the form.
At this time, in order to apply online for a Social Security card, you must provide the Social Security number of the applicant.
Unfortunately, if you do not know the number for the child you are applying for, you must visit your local Social Security office for further assistance.
You will receive your new social security card along with the supporting documents at the mailing address listed on your application. Please be patient as it may take up to 10-14 business days for your new card to be delivered, times may vary depending on the speed of your local mail delivery service or the volume of applications being processed at your local SSA office.
Please note that you will first receive your new social security card and then you will receive your supporting documents a few days after.
Please use your Client ID to check on the status of your application on the Check Status page.
When your local social security administration receives your information, they will process it and issue a new card within 10-14 business days. Please be patient as delivery times may vary depending on your local mail service.
Your Client ID acts as the confirmation number for your order.
Please keep your Client ID for your records as you may use this number to track the status of your application every step of the way, including the tracking information for your Social Security packet.
You may use your Client ID directly on our website.
You can check the status of your application by entering your Client ID directly on our website.
Please note that once you mail in your SS5 form along with the supporting documents, you will first receive your new social security card and then you will receive your supporting documents a few days after.
You may begin the application process for a new, replacement, or updated social security card through this online application preparation service.
The application price depends on the delivery option that you select. The options available are:
- E-Package: $37
- Complete Package (Fastest Turn around + No printer needed): $97
- E-Package included
- Priority USPS shipping
- Priority Support
Your order will be treated with priority and your e-package will be ready now
A physical package will be prepared for shipment immediately
To apply using our online services, please visit our website.
The social security card application is available at no cost with the SSA, however it is confusing and asks for information that may not be customized to your specific situation. This may result in frustration and take hours to complete.
Your Social Security application form must be completed differently depending on each unique situation and specific supporting documents must be included in the application.
By using our services, we tailor the questions to your specific case saving you hours of time, offer immediate assistance and review your application for errors insuring hassle free accuracy.
This sometimes happens if you submit the back button during the application process as this can cause problems when submitting your application. Please contact us so that we may issue a full refund for the duplicate transaction.
Use the contact form to contact us directly.
Multiple transactions may appear on your bank statement if there was a failed transaction or if the application was submitted more than once.
These charges should appear on your statement as pending and the funds should be released by your bank within 3-4 business days.
If you still need more assistance, please contact us directly via the contact form
Once your order has already been processed and services have been provided, all services are final.
If we have began processing your order but not yet completed the preparation of your SS-5 application, we will refund your payment in full. If E-Records has already completed your SS-5 document, provided your application and you are unhappy with the service, we will issue a full refund if you make the request within seven (7) days of the receipt of the application and instructions. After seven (7) days, E-Records is NOT able to issue a refund.
We welcome any and all feedback as we value our customers and wish to hear how we may better serve you.
We suggest that you do not file a dispute with your bank as this will take up to 21 days for the funds to return to your account. If your have already filed a dispute, we kindly request that you cancel it and contact us for a refund directly.
We will then issue a refund according to our refund policy. Please see our refund policy located in our terms & conditions.
If we have began processing your order but not yet completed the preparation of your SS-5 application, we will refund your payment in full. If E-Records has already completed your SS-5 document, provided your application and you are unhappy with the service, we will issue a full refund if you make the request within seven (7) days of the receipt of the application and instructions. After seven (7) days, E-Records is NOT able to issue a refund.
You may refer to our refund policy located in our terms & conditions.
A refund posts back into your account within 3-4 business days after the refund is issued. Sometimes the refund may take longer depending on your bank.
If you have received confirmation of your refund from E-Records and the refund has not appeared on your statement after 3-4 business days, please contact your bank for more information.
You may also refer to our refund policy located in our terms & conditions.
You can contact us via the contact form at your earliest convenience.
When submitting your request via the contact form, please provide your Client ID so that your request is handled with the utmost priority. All tickets are replied within 24-hours maximum during business days.
You may also email us directly at contact@e-records.us
Please call us at (888) 629-8008. An agent is available to answer all of your questions. Our offices are open from 9:00am - 6:00pm EST, Monday - Friday.
Address:
E-Records
2093 PHILADELPHIA PIKE #3338
CLAYMONT, DE 19703
An agent is available to answer all of your questions. Our offices are open from 9:00am- 6:00pm EST, Monday - Friday.
You can contact us via the contact form at your earliest convenience.
When submitting your request via the contact form, please provide your Client ID so that your request is handled with the utmost priority. All tickets are replied within 24-hours maximum during business days.
For detailed information as to how to obtain certified copies of various evidential documents, please visit the CDC website directly.
Please note all documents must be certified copies or original and you cannot obtain a certified copy of your drivers license.
You can either send the original you have or get more certified copies from the place that initially issued the certificate. In other words, you will have to get extra "copies" of the "original" from the issuing authority, therefore getting multiple "originals".
Only official, original documents are accepted as they must meet the following requirements:
- All documents must be either originals or certified copies by the issuing agency (certified copies may be obtained from the agency that issued the original certificate or document)
- Photocopies, notarized copies, or receipts showing you applied for the document are NOT accepted
- Documents must be current, expired documents are NOT valid
- Documents should be issued from the US Government
- Birth Certificates are not acceptable as proof of identity
Depending on your case, you may be asked to provide one proof of identity and may also be asked to provide one proof of age.
Please note that you will first receive your new social security card and then you will receive your supporting documents a few days after.
Depending on your case, you may have to provide proof of citizenship, proof age and/or proof of identity.
For proof of citizenship, the SSA can accept only certain documents such as a U.S. birth certificate or a U.S. passport.
For proof of age, you must present your birth certificate. (If one exists, you must submit it.) If a birth certificate does not exist, the SSA may be able to accept your:
- Religious record made before the age of 5 showing your date of birth
- U.S. hospital record of your birth
- U.S. passport
For proof of Identity, the SSA will accept the following:
- U.S. driver’s license
- State-issued nondriver identification card
- Health insurance card (not a Medicare card)
- Employer identification card
- Military identification card
- School identification card
- U.S. passport
- Certified copy of medical record
Please note that the SSA can use one document for two purposes. For example, you can use your U.S. passport as proof of both citizenship and identity. However, you must provide at least two separate documents.
E-Records is an online application preparation service. We simplify and streamline the SS5 application process through an interactive questionnaire; based on your answers we then generate a prefilled SS5 application for you to print and sign. E-Records provides the specific evidential documentation unique to your case that you will need to submit along with your SS5 application.
In addition, we also provide to you with the exact address to mail your packet depending on your location, all in one page, so there is no need to go through multiple websites to obtain the information. E-Records provides everything you need to get it done right, the first time.
Many clients have told us they prefer our specialized services with our customized application because they save hours of time, we simplify and customize the form, offer immediate assistance and can review your application for errors.
This online process allows you to avoid going to your local SSA office and waiting in line. Even when you visit the local office, you find that you still have to wait for your new SSN card to be mailed out to you. This service is provided for convenience.
You will find multiple disclosures stating that we are not associated with the SSA on the homepage and during the application process.
To apply using our online services, please visit our website.
We simplify and streamline the SS5 application process through an interactive online questionnaire; based on your answers we then generate a prefilled SS5 application for you to print and sign. E-Records provides the specific evidential documentation unique to your case that you will need to submit along with your SS5 application.
In addition, we also provide you with the exact address to mail your packet depending on your location, all in one page, so there is no need to go through multiple government websites to obtain the information.
Facts about the application process:
- Step 1: Choose the reason you are applying for a social security card
- Step 2: Answer the customized questions and see the form adapt your situation in real time
- Step 3: Submit payment
- Step 4: Sign your completed SS5 form.
- Step 5: Your packet is sent to you within 2-3 business days
- Step 6: Insert your supporting documents and mail your packet to the Social Security Administration.
- Step 7: Receive your card in the mail in 10-14 business days
This specialized service saves hours of time. We simplify and customize the form, offer immediate assistance, and can review your application for errors. This online process allows you to avoid going to your local SSA office and waiting in line. Even when you visit the local office, you still have to wait for your new SSN card to be mailed out to you. This service is provided for convenience.
We keep our clients informed by providing email notifications directly to you and explaining the detailed status of your application every step of the way. E-Records provides everything you need to get it done right, the first time.
To apply using our online services, please visit our website.
Privacy is one of our chief concerns and our website has been setup so that you may submit your information in a completely secure environment.
Our website is Norton Secured and the information you submit is also secured using SSL encryption technology to add an extra layer of protection.
We handle personal information with the utmost security. Your financial information is only used at the time of submission to complete the application process, we do not store any financial information. We would never share your personal information or use it for any other reason than to prepare your SS5 document.We invite you to consult our privacy policies regarding the treatment of your personal information.
If you do not complete the application process by submitting a payment, the application is not received or processed by our company.
We invite you to consult our privacy policies regarding the treatment of your personal information.
This is one of our chief concerns and everything has been setup technically for you to submit your information in a completely secure environment. We handle personal information with the utmost security. Your financial information is only used at the time of submission to complete the application process, we do not store any financial information.
Our website is Norton Secured and the information you submit is also secured using SSL encryption technology to add an extra layer of protection.
If you need more information regarding that matter, we invite you to consult our dedicated page privacy policies.
All of the information submitted on our website is completely secure as we have activated Norton security and have also enabled SSL encryption technology to add an extra layer of protection.
This is one of our chief concerns and everything has been setup technically for you to submit your information in a completely secure environment. We handle personal information with the utmost security. Your financial information is only used at the time of submission to complete the application process, we do not store any financial information.
Privacy is one of our chief concerns and our website has been setup so that you may submit your information in a completely secure environment.
We invite you to consult our privacy policies regarding the treatment of your personal information.
To report identity theft, fraud, or misuse of your Social Security number, the Federal Trade Commission (FTC), the nation's consumer protection agency, recommends that you take the following steps:
- Step 1: Place a fraud alert on your credit file by contacting one of the three companies:
- Equifax - 1-800-525-6285
- Trans Union - 1-800-680-7289
- Experian - 1-888-397-3742
- Step 2: Review your credit report for inquiries from companies you have not contacted; accounts you did not open; and debts on your accounts that you cannot explain.
- Step 3: Close any accounts you know, or believe, have been tampered with or opened fraudulently.
- Step 4: File a report with your local police or the police in the community where the identity theft took place.
- Step 5: File a complaint with the Federal Trade Commission online or by calling them at 1-877-438-4338 (TTY 1-866-653-4261).
Normally transactions fail because either the billing address provided was incorrect or because there are insufficient funds. We advise that you try to resubmit your information again within a few minutes or try a different credit card. Please be sure that you are inputting the billing address that matches your credit card statements.
To apply using our online services, please visit our website directly.
When applying for two different applications, we advise that you wait about 5 minutes between transactions or use a different card for each application.
We currently have a system in place to avoid duplicate billing and therefore, sometimes the system will not allow you to submit an application one right after the other.
To apply using our online services, please visit our website.